The high quality and accessible service that LondonWaste Ltd offers to North and East London residents has been recognised with two prestigious national award shortlists.
The team which runs seven Reuse and Recycling Centres (RRCs) has been shortlisted in the National Recycling Awards’ Team of the Year category.
This award recognises teams within the waste and recycling sector which have shown a collective commitment to go above and beyond what is expected in order to deliver excellent results. The 33-person RRC team was nominated for its contribution towards leading the company’s waste minimisation and reuse efforts.
Thanks to a range of measures being put in place, including bespoke customer service training; new site signage and improved customer-focused experience, reuse and recycling rates across the sites have gone from an average of 57% in 2012 to 76% in 2015 which is exceptional especially given the centres are all located in urban areas.
As well as operating the RRCs for North and East London residents, the team also runs ‘Second Time Around’. This reuse shop is based at the Kings Road RRC and offers a range of preloved items at affordable prices including second-hand furniture, clothes, books, toys and more.
LondonWaste Ltd has also been shortlisted for an Award for Excellence in Recycling and Waste Management, in the category of Waste Management Initiative in the Commercial and Public Sector.
This award recognises organisations which provide a first class recycling or waste diversion or minimisation solution. LondonWaste Ltd was nominated based on the service they provide on behalf of NLWA to North and East London residents. Achievements include the increase in reuse and recycling rates at the RRCs; improving the efficiency and resilience of its EcoPark operations so that during the period around 10% of waste received was sent to landfill; and using the waste collected from households to create enough energy to power 72,000 London homes each year.
Peter Sharpe, Managing Director of LondonWaste Ltd, said: “Being shortlisted for two national awards is testament to the hard work and commitment of our whole team in offering an excellent service to our customers.
“Every member of our RRC team has received customer engagement training, which makes them equipped to deal with difficult situations as well as to direct, engage and educate site users. We also encourage them to share ideas and best practice, and to lead the way in encouraging Londoners to reuse and recycle their waste.
“Meanwhile our operational team consistently looks for new and innovative ways to make our services more efficient and cost-effective, and the investment we have made in our Energy Centre life extension programme, has helped further improve its performance and extend its life to 2025, ensuring we continue to provide power for local homes.”